Jiffy Parts
Help & returns
Straight answers about finding, buying and returning parts.
Where do the prices come from?
For every part on your list we check real sellers for your exact VIN — dealer (OEM) parts sites, name-brand shops and discount sellers — and bring back 2–3 options. The price you see is the price you pay, delivery included.
Do I have to know which part I need?
No. Describe what the car is doing — a noise, a warning light, a leak — and we'll work out the most likely parts and price those. If you already know, pick them in the explorer.
What's a VIN and where is it?
Your Vehicle Identification Number: 17 letters and numbers at the bottom of the windshield on the driver's side, on the driver's door sticker, and on your registration and insurance card. It tells us the exact engine and trim, so the part fits.
How does delivery work?
Once you pay, we place the order with the seller you picked and have it shipped straight to your address. Tracking shows up on your order page and in your email as soon as the seller ships.
What about returns?
Returns go back to the seller the part came from, under that seller's return policy. Message us from your order page and we'll send you their instructions and label details.
Do I need an account?
You create one on the last step of your first request — it's where your options, receipt and tracking live, and where you can come back to a saved list later.
Picking the right option
OEM is the part the car maker fitted at the factory, sold through a dealer. Name brand is a well-known aftermarket maker — often as good as OEM for less. Budget is the cheapest part that fits; fine for an older car or a quick fix. We pre-pick a sensible option for each part; change any pick and the total updates.
Still stuck?
Every request has a message thread with us. Ask anything — what a part does, whether you need it, which option we'd put on our own car.